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Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes! We ship to every country on earth!
Yes! We stand behind the quality of our products and will refund 100% of your money if you are unhappy with your jewelry! See Returns for more details.
This depends on from where you order. We offer free Shipping to Europe for orders above 20€ and worldwide for orders above 30€. See Shipping for more details.
No. Each of our products is a small unique piece of craftmansship. It is art and handcraft, so there will be minimal differences in the products finishing. In our eyes this is great because it tells a story and makes the jewelery even more special.
We accept payments via Paypal.
- Germany: 1-3 working days from dispatch
- Europe: 4-15 working days from dispatch
- Worldwide: 5-21 working days from dispatch
For more Info see Shipping
If you want to have something made specially for you, that's no problem at all. Send us any photo of macrame style jewelry you want to have made and we can make it for you. We can combine any stones/styles you see on our website or anywhere else, the only limit is your imagination. Get in touch with your ideas!
Our products are made in India. Our Indian supplier is more than a business partner, he is a good friend. We visited all workers and their families - they earn good wages, and have very good working conditions. You can read more about that and our social engagement on our About Us page.
Once we have received your order and payment you will be notified by email. Then we will dispatch your order as fast as possible and notify you again once the order has been sent to you. You will then receive your order, shipping time depends on you location.
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